Help and Support
Backordered Items
In case of a backorder item, we will contact you by email with an estimated arrival date. You will have the option of waiting for the next available shipment, exchange your item or cancel your order.
Special Orders
1. Can't find what you're looking for?
In general, if we carry products from a specific manufacturer, we can special order other products from them as well. To inquire about special ordering an item, email our product support department.
Please note that special orders are subject to the following conditions:
- Special orders are non-returnable unless the item is defective. In the case of a defect, it will be exchanged for the same item.
- Special orders are billed at the time the order is placed.
- Special orders cannot be canceled once they have been placed.
- Special order items may take up to 10 business days to process.
2. Custom shop Instruments
Custom shop Instruments are also considered Special Orders and will be marked as such in the product description page. On average, custom shop items take 2-4 months for delivery, but that may differ depending on the specific manufacturer.
Order procedure and Confirmation
Verification process:
All orders are subject to a 24hr verification delay while we confirm your billing information with your financial institution. This is to protect our customers from credit card fraud, and identity theft.
To help expedite this process, please ensure that the billing address and phone number you have given us, matches what is on file with your financial institution.
Product Support
We offer product support for both Instruments and pro audio gear. If you have questions concerning an item in the store, please write our product support department. Our product support team will be happy to assist you.
Choosing an Instrument
Our product support team will also be happy to help and guide you towards purchasing the right Instrument or audio equipment to best suit your needs. If you are not sure which instrument to get, please email us a short description of what it is you are looking for, and we’ll be happy to provide you with the best suitable options.
In some cases you may be advised to contact the manufacturer directly.
Privacy/Security
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Your security is important to us!
We use the industry standard encryption protocol known as Secure Socket Layer (SSL), to keep your order information secure. We guarantee that every transaction you make will be safe and secure.
Payment Methods
We accept VISA, MasterCard, Money order and PayPal